We take any complaint either verbal or written, very seriously and will try to respond promptly to any complaint. If you have a complaint regarding Donaghcloney Surgery CIC, please arrange a meeting through the administrative team with
Mrs Audrey Anderson, who will speak to you in private and in confidence.
A copy of the practice complaints procedure can be obtained from the practice manager on request.
We are also keen to hear from anyone who has constructive suggestions or comments for the practice – these may be passed on through the practice manager.
The SPPG Complaints Department and also the NI Commissioner for Complaints (Ombudsman) are also available to assist you with your complaint
SPPG Complaints Department 028 95363893.
Email complaints.sppg@hscni.net
HSC Board
12-22 Linenhall Street
BELFAST
BT2 8BS
NI Commissioner for Complaints
Telephone: 028 90233821 / Freephone 0800 343424
Email nipso@nipso.org.uk or
Via Post Northern Ireland Public Services, Ombudsman Progressive House, 33 Wellington Place, Belfast BT1 6HN. Freepost: Freepost NIPSO.